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Moorside Dental
Google Rating - Moorside
Moorside Dental 1 Forest Grove Halifax HX2 8AU
Call our friendly team today01422 229616

Complaints Procedure

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Complaints procedure

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. Our aim is to learn from any feedback we receive and improve the service we provide to our patients.

We will deal with complaints courteously and promptly and aim to resolve the matter as quickly as possible.

Making a complaint

If you wish to make a complaint or simply let us know how we could have done better, please contact Gethin Jones], our Complaintsā€™ Manager:

  • By telephone on 01422 229616
  • By email at
  • By letter to Moorside Dental Practice, 1 Forest Grove, Halifax. HX2 8AU
  • In person.

The Complaintsā€™ Manager usually works at the practice on Monday ā€“ Thursday 0830-1700 and will endeavour to be available during these times. You may find it more convenient to make an appointment with Complaintsā€™ Manager to ensure that he can dedicate sufficient time to meet with you.

If you contact the practice to make a complaint and the Complaintsā€™ Manager is not available, we will arrange a convenient time for them to contact you. We will ask you for brief details of your complaint so that the Complaintsā€™ Manager can gather any useful information before contacting you. You will be given a copy of the notes made for the Complaintsā€™ Manager.

If the matter requires a more immediate response, we will arrange for a senior member of the dental team to deal with it.

If your complaint is about your dental treatment or the fee charged, we will usually ask the dentist concerned to contact you, unless you do not want this.

We acknowledge all complaints in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days.

Investigating a complaint

We will offer to discuss the complaint with you and will ask how you would like to be kept informed of developments ā€“ by telephone, letters or e-mail or by face-to-face meetings. We will let you know how we will deal with your complaint and the likely time that the investigation will take to complete. If you do not wish to discuss the complaint further, we will still let you know the expected timescale for completing the investigation.

We will investigate your complaint promptly, within 10 working days or, if the issue is complex, within 6 months and, as far as reasonably practicable, will let you know how our investigation is progressing.

When we have completed our investigation, we will provide you with a full written report, unless you have told us that you do not wish for further communication. The report will explain how we considered the complaint, the conclusions we reached for each part of your complaint, details of any remedial action we have taken and whether further action is needed.


We keep proper and comprehensive records of any complaints that we receive and the action we have taken following investigation.  We review these records regularly to ensure that we recognise our mistakes and take every opportunity to improve our service.

If you are not satisfied

If your complaint was about your dental treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation.

For complaints about NHS treatment:


The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (0345 015 4033 or

For complaints about private treatment:

Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ

(020 8253 0800 or online at

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Meet your dental team
Google Rating - Moorside
Moorside Dental
Mr Gethin Jones

BChD 2005, University of Leeds

GDC No. 85477

Working Days:

Monday, Tuesday, Wednesday, Thursday,

Hello, I’m Gethin and Iā€™m the Principal Dentist here at Moorside Dental

Moorside Dental
Miss Sophie Arnold

BDS 2020, University of Sheffield

GDC No: 290333

Working Days:

Monday, Tuesday, Wednesday, Thursday, Friday.

Moorside Dental
Mrs Hannah O'Sullivan

BDS 2012, University of Manchester

GDC No. 229047

Hello, I’m Hannah and I am one of the Dentists here at Moorside Dental Practice.
I enjoy treating patients in a relaxed, friendly way. In my da

Moorside Dental
Mrs Alice Jones

BChd 2006, University of Leeds

GDC No. 103779

Working Days:


Hello, I’m Alice, one of the Dentists here at Moorside Dental Practice.

I graduated from the Leeds

Moorside Dental
Mrs Debbie Jeffery

Diploma in Dental Hygiene 1994

GDC No. 4704

Working Days:

Wednesday and Friday.

Hello, I’m Debs the Hygienist. I support the dentists in helping our patients to improve an

Moorside Dental
Mrs Rebecca Sharman

National Certificate NEBDN 1997

GDC No. 105614

Hello, I’m Becky, the practice manager and I’m responsible for the day to day running of the dental practice. I coordinate with the team to ensure

Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental