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Moorside Dental
Google Rating - Moorside
Moorside Dental 1 Forest Grove Halifax HX2 8AU
Call our friendly team today01422 229616

Missed and cancelled appointments

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Managing missed and cancelled appointments


To manage our appointment system effectively and provide high quality service, it is important that patients attend for their appointments as planned.

Our appointment system allows patients to access our service at a time that suits them and minimises waiting times. Appointments can be made or rescheduled by calling 01422 229616.

If you have any queries or concerns about an appointment, please call the Practice in advance of your appointment (at least 24 hours) to speak to our team.  If you need a shorter appointment  or do not want to go ahead with treatment, we can then offer the appointment to another patient.

Text Message Reminders

Text message reminders are sent 1 day before an appointment.

Patients are requested to inform the practice promptly of any changes to their contact details. Please note that text reminders are sent as a courtesy and texts may not be sent/received for reasons out of our control (IT failure, change in mobile number etc). Therefore failure to attend, by reason of not receiving a text message, will not be considered a valid exception of our policy.

If you are unable to keep your dental appointment, then please call the Practice giving us as much notice as possible (at least 24 hours) so that we can offer your time slot to another patient. If less notice is given without a valid reason, the appointment will be considered to have been missed and a charge may be incurred.

Rescheduling or delay of appointments by the Practice

We will only reschedule or delay a patient’s appointment in unavoidable circumstances. In such instances we will:

  • Contact the patient as soon as we are aware of the need to reschedule or delay and explain the reason why.
  • At the time of contact we will offer the earliest next available appointment.
  • If the patient is unable to commit to an appointment at that contact, then we will ask the patient to contact us and will book a new appointment at the earliest time available.

Cancellation of an appointment or a missed appointment by the patient

Failure to attend is defined as:

  • Arriving late for an appointment (5 minutes late or more)
  • Not arriving for an appointment
  • Not giving enough notice of not being able to attend (Short Notice Cancellation.) We generally require 24 hours notice.
  • Not arriving for an appointment due to not receiving a text reminder.

NHS Appointments

Although missed NHS appointments cannot be charged for, we have a very firm policy regarding non-attendance.

Patients who fail to attend three NHS dental appointments in any 2 year period are unlikely to be offered any further appointments in line with NHS regulations (missed appointments do not have to be consecutive).

“Your dentist can terminate your treatment if you miss your appointment without letting the dental surgery know. You may then need to pay again for a new course of treatment.

While surgeries cannot charge you for not turning up, NHS England has the right to ask you to find another dental surgery if you continue to miss appointments”  (What happens when you visit an NHS dentist, 2021)

If you do not attend the practice for a period of  36 months or more, we will assume you no longer wish to attend the practice as an NHS patient and your place will be offered to another patient.

Private and Member Appointments

If a patient fails to attend a Private or Membership plan dental appointment, they will be charged for some or all of the cost of that appointment, in proportion to the length of the appointment. The final decision is at the discretion of the Practice owner. We reserve the right to ask for a deposit for private and plan appointments, which will be forfeited in the event of failure to attend. If  3 or more appointments are missed in any 2 year period, future appointments may not be offered.

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Meet your dental team
Google Rating - Moorside
Moorside Dental
Mr Gethin Jones

BChD 2005, University of Leeds

GDC No. 85477

Working Days:

Monday, Tuesday, Wednesday, Thursday,

Hello, I’m Gethin and I’m the Principal Dentist here at Moorside Dental

Moorside Dental
Miss Sophie Arnold

BDS 2020, University of Sheffield

GDC No: 290333

Working Days:

Monday, Tuesday, Wednesday, Thursday, Friday.

Moorside Dental
Mrs Hannah O'Sullivan

BDS 2012, University of Manchester

GDC No. 229047

Hello, I’m Hannah and I am one of the Dentists here at Moorside Dental Practice.
I enjoy treating patients in a relaxed, friendly way. In my da

Moorside Dental
Mrs Alice Jones

BChd 2006, University of Leeds

GDC No. 103779

Working Days:


Hello, I’m Alice, one of the Dentists here at Moorside Dental Practice.

I graduated from the Leeds

Moorside Dental
Mrs Debbie Jeffery

Diploma in Dental Hygiene 1994

GDC No. 4704

Working Days:

Wednesday and Friday.

Hello, I’m Debs the Hygienist. I support the dentists in helping our patients to improve an

Moorside Dental
Mrs Rebecca Sharman

National Certificate NEBDN 1997

GDC No. 105614

Hello, I’m Becky, the practice manager and I’m responsible for the day to day running of the dental practice. I coordinate with the team to ensure

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Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental
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