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Moorside Dental
Google Rating - Moorside
Moorside Dental 1 Forest Grove Halifax HX2 8AU
Call our friendly team today01422 229616

Complaints Procedure

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Complaints procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Mrs Rebecca Sharman, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mrs Rebecca Sharman.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

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Meet your dental team
Google Rating - Moorside
Moorside Dental
Mr Gethin Jones

BChD Leeds 2005

GDC No. 85477

Hello, I’m Gethin and I’m the Principal Dentist here at Moorside Dental Practice.

Originally from North Wales, I graduated from the Leeds Dental Institute in 2

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Moorside Dental
Mr Dary Jones

BDS Liverpool 2014

GDC No. 250755

Hello, I’m Dary and I am one of the Dentists at Moorside Dental Practice. I qualified from the University of Liverpool in 2014 and have spent my time since wor

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Moorside Dental
Miss Hannah O'Sullivan

BDS Manchester 2012

GDC No. 229047

Hello, I’m Hannah and I am one of the Dentists here at Moorside Dental Practice.
I enjoy treating patients in a relaxed, friendly way. In my day-to-day dentis

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Miss Rhianon Quayle

BDS UCLan 2015

GDC No. 257989

Hello, I’m Rhianon, one of the Dentists here at Moorside Dental Practice.

I graduated from the University of Central Lancashire in 2015. Having completed a Biome

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Moorside Dental
Mrs Alice Jones

BChd Leeds 2006

GDC No. 103779

Hello, I’m Alice, one of the Dentists here at Moorside Dental Practice.

I graduated from the Leeds Dental Institute in 2006 and joined the team at Moorside Dent

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Moorside Dental
Mrs Rebecca Sharman

National Certificate NEBDN 1997

GDC No. 105614

Hello, I’m Becky, the practice manager and I’m responsible for the day to day running of the dental practice. I coordinate with the team to ensure

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Mrs Debbie Jeffery

CEB Dip Dent Hygiene 1994

GDC No. 4704

Hello, I’m Debs the Hygienist. I support the dentists in helping our patients to improve and maintain healthy mouths for life.

I believe in giving our p

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Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental
Moorside Dental